Home' API Magazine : May 2014 Contents 38
API MAY 2014
MAY 2014 API
8.30am to 9.30am: The weekly team sales meeting starts, where
one member of staff speaks about something they feel the team can
benefit from. I spoke about my win this week, where I had leased two
properties in Bondi, listed two new managements in Vaucluse and
joined the gym. The topic of training this week was “the how, the
what, the when and the why?” of achieving your goals.
9.30am to 10am: I speak to one of my tenants who has
confided that he has an AVO (apprehended violence order) out on
him by his live-in girlfriend. Complicated. I listen to his story
and try and help him understand his position in a lease break
situation and his responsibilities to the owner.
10am to 10.30am: I receive a call from the girlfriend who
took out the AVO and explain to her that she’s not on the lease
and therefore can’t enter the property without permission. I
confirm that her ex-boyfriend has changed the locks and that
she needs to contact the police to gain access to remove her
furniture. I explain that if she enters the property without
consent or permission she may be up on a break and enter charge
and probably needs to produce photos to prove the furniture
belonged to her, before residing in the property.
10.30am to 11am: I prepare bond lodgments and final changes to
leasing documents for a new tenant and apartment in Bondi, in
readiness for the signing of these documents at 11.45am.
11am to 11.30am: I commence reference-checking applications
received for a new management in Vaucluse that was only loaded
on the internet at 7pm the previous evening. Two applications
have been received by 10am this morning in advance of the first
inspection this afternoon.
11.30am to 12.15pm: I meet with the client for the Bondi
apartment in the boardroom to sign leases, bond lodgments, go
through the ingoing condition report and hand over the keys.
It’s only a three-day transition from the prior tenant vacating
For the second part of the meeting with the client, I called in one
of our buyers’ agents to discuss our service, because this client
previously disclosed that they were potentially in the market to
purchase additional properties. You should always be knowledgeable
about all aspects of your business, not just your own portfolio!
The meeting was very successful, the client and buyers’ agent
exchanged details and we confirmed that any properties purchased
would also come across as managements. Win, Win, Win.
12.15pm to 12.30pm: Time for a cup of tea, take a breath and
talk to the owner of the property where the tenant has the AVO
issued against him. I talk through a strategy for relisting the
property, discuss the lease break procedure, confirm the next
steps and agree to touch base again in a couple of days.
12.30pm to 1pm: I call the owner of a split-level apartment
I opened on Saturday to discuss the application received. The
tenant is contacted to confirm that they have been approved
and to arrange for the deposit transfer. The internet listing is
updated to reflect the property is under application.
1pm to 1.30pm: More reference checking for applicant number
one for the Vaucluse apartment. The frustration is that you
can’t always get a hold of referees and you may leave multiple
messages prior to actually speaking. I answer incoming emails and
action minor items as needed.
1.30pm to 2pm: More reference
checking for applicant number
two for the Vaucluse apartment.
I contact two personal referees,
two employment referees, one
residential referee and copy
2pm to 2.30pm: I contact the owner of the Vaucluse
apartment to discuss the applications and weigh up the merits
of both, ahead of the 5pm inspection. I also discuss possible
lease length, a tax depreciation schedule and the removal of the
2.30pm to 3.30pm: I call the owner of an apartment in Bondi,
where I complete a routine inspection. I confirm a new lease has
been signed by the tenants, a rent increase has been agreed and
the property is in good order. I scan a copy of the new lease and
email this to the owner.
3.30pm to 4pm: It’s time for another cup of tea and piece
of fruit to keep up my energy levels for the afternoon ahead.
4pm to 4.30pm: I write my diary for the day (for the
purpose of this story). Wow, who knew that I didn’t have
time for lunch or stopping today? Most other property managers
4.30pm to 4.45pm: I back up the computer system and
return any emails in my inbox since I last checked.
4.45pm to 5pm: I drive to Vaucluse to show the apartment
that had received two applications.
5pm to 5.30pm: I open the apartment in Vaucluse for clients. I
spend half an hour talking through the positives and answering any
questions in relation to the apartment and location. I lock up the
apartment and head to the gym for my first boot camp session.
5.30pm to 6pm: I find parking, then front up for my first
session. Oh no what have I signed up for!
6pm to 6.45pm: I proceed to warm up, train and re-engage
muscles that have long since forgotten how to perform some of
the tasks I am presented with.
6.45pm to 7.30pm: I pack up and drive home to start prepping
dinner, which my flatmate and I will share. I enjoy a well-earned
wine, a healthy salad and answer a few quick emails from clients.
7.30pm to 8pm: Dinner and another glass of wine because some
days you just need two!
8pm to 8.30pm: I clean up and prepare to contact my Vaucluse
owner to debrief him on the afternoon inspection.
8.30pm to 9pm: I listen to my 25 voicemails and contact a
tenant who has reported three blocked toilets. Every property
manager I know has a blocked toilet story, just add this one to
the long list!
9pm to 9.30pm: I respond to my last couple of emails for the
day and it’s lights out.
Tomorrow there will be up to 10 new emails for me to
respond to by the time I wake in the morning with messages,
enquiries, responses and challenges. It’s just how it is in
Jayne Nancarrow shares a diary entry of a
typical day in the eastern suburbs of Sydney
BEHIND THE SCENES // PROPERTY MANAGER
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